WatchGuard Gold Support
Renewal and Upgrade Licenses. The Best Support & Maintenance Package in the Industry
At WatchGuard, we understand just how important support is when you are trying to secure your network with limited resources. You require greater knowledge and assistance in a world where security is becoming ever more critical and complex, and downtime can spell disaster. Our support program gives you the backup you need, starting with an initial subscription that supports you from the moment you activate your WatchGuard Appliance.
All Gold Support Renewal Upgrade licenses can be found on their own individual product pages or purchase them below, more options can be found on individual product pages. Can't find the part you are looking for? Contact us today!
24x7 Technical Support
No matter which WatchGuard network security appliance you buy, your support needs will be covered 24x7 by our in-house team of highly trained technical experts.
Hardware Warranty
WatchGuard’s hardware warranty includes advanced hardware replacement to ensure that a replacement appliance is shipped immediately if a fault is identified.
Software Updates
WatchGuard continually enhances the capabilities of its operating system software and services. Your Support license gives you access to all new releases at no cost.
Problems solved
At WatchGuard we understand just how important support is when you are trying to secure your network with limited resources. You require greater knowledge and assistance in a world where security is becoming ever more critical and complex, and downtime can spell disaster. Our Support program gives you the backup you need, starting with an initial subscription that supports you from the moment you activate your WatchGuard appliance.
How to purchase
All WatchGuard products come with a Support subscription. With three support levels available, you have the flexibility to select the level that best suits your business needs. Talk to your reseller for help choosing, or visit www.watchguard.com/support.
Security simplified
Want to see WatchGuard’s commitment to network security in action? Check out Secplicity, our InfoSec blog, dedicated to bringing security, IT, and business professionals real-time information about the latest threats and how to cope with them - and in an easily understood and actionable way. We invite you to visit the Secplicity community at www.watchguard.com/secplicity
Benefits
- Round-the-clock technical support comes standard with all appliances.
- There are no limits on the number of Support cases allowed.
- Important software updates. Receive more than just the standard fixes and minor software patches. The Support program delivers feature enhancements, full-rev updates, and new capabilities as long as your Support subscription is active.
- Platinum level support allows enterprises with complex environments to have personalized service from a Technical Account Manager to help them achieve strategic goals with WatchGuard products.
- Minimize downtime in the rare case of a hardware failure. WatchGuard will ship a replacement via pre-paid, next-day airfreight in advance of receiving the returned appliance.
- You never have to go it alone. Additional Support offerings include Remote Installation Services and Premium 4-Hour RMA with continuous replacement coverage.
Compare Support Levels
Choose the level of support that best fits your network’s security landscape.
Standard | Gold | Platinum | ||
---|---|---|---|---|
Technical Support | ||||
24x7 Support | ||||
Number of support cases per annual subscription | Unlimited | Unlimited | Unlimited | |
Targeted Response Time | 4 Hour - Critical, High 8 Hours - Medium 24 Hours - Low |
Live Call - Critical 1 Hour - High 4 Hour - Medium, Low |
Live Call - All Phone Cases 1 Hour -All Web Cases All Cases Given Highest Priority |
|
Web-Based Support | ||||
Phone-Based Support | ||||
Technical Account Manager | - | - | ||
Quarterly Account Review | - | - | ||
Remote Installation Services | Purchased separately | Purchased separately | Purchased separately | |
Software Support | ||||
Software Updates and Patches | ||||
New Feature Releases | ||||
Broadcast Updates and Alerts | ||||
Hardware Warranty | ||||
Advance Hardware Replacement | ||||
Premium 4-Hour RMA Service | Purchased separately | Purchased separately | Purchased separately | |
Spare and Replacement Parts | Purchased Separately | Purchased Separately | Purchased Separately | |
Technical Training & Certification | ||||
Product Documentation and Guides | ||||
Technical Training Materials | ||||
Moderated Customer Forum | ||||
Support Renewals | ||||
Multi-Year Renewals | ||||
Five (5) Year Maximum Length |
Account-Wide Support Programs
WatchGuard offers an additional support program for businesses that have more complex support environments.
- Platinum Support is an account-wide support upgrade. Along with 24x7 support with a one-hour response time and unlimited cases, Platinum Support includes an assigned Technical Account Manager to work with the customer to achieve maximum benefits and ROI from their network security investment. The program also provides regular security reviews and proactive notifications of updates and upgrades.
Note: For Platinum Support, the account must maintain an active Support contract for each appliance.
Pricing Notes:
- All prices displayed are Ex-VAT. 20% VAT is added during the checkout process.
- If product's end of life (EOL) date passed, you will not be able receive support after this date even with a 1 Year contract. Please refer to our Watchguard Legacy Products page. Please contact us to help you with replacement models and supports.
- Pricing and product availability subject to change without notice.
Our Price: £1,309.70
Inc. VAT: £1,571.64
Our Price: £3,138.69
Inc. VAT: £3,766.43
Our Price: £610.94
Inc. VAT: £733.13
Our Price: £1,470.07
Inc. VAT: £1,764.08
Our Price: £263.47
Inc. VAT: £316.16
Our Price: £630.03
Inc. VAT: £756.04
Our Price: £2,611.76
Inc. VAT: £3,134.11
Our Price: £6,265.93
Inc. VAT: £7,519.12
Note: End of Life (EOL) for the Firebox M200 is 31 Dec 2022 - you will not be able receive support after this date even with a 1 Year contract.
Our Price: Request a Quote
Note: End of Life (EOL) for the Firebox M270 is TBD - you will not be able receive support after this date even with a 1 Year contract.
Our Price: £366.56
Inc. VAT: £439.87
Note: End of Life (EOL) for the Firebox M270 is TBD - you will not be able receive support after this date even with a 3 Year contract.
Our Price: £878.22
Inc. VAT: £1,053.86
Note: End of Life (EOL) for the Firebox M300 is 31 Dec 2022 - you will not be able receive support after this date even with a 1 Year contract.
Our Price: Request a Quote
Note: End of Life (EOL) for the Firebox M370 is TBD - you will not be able receive support after this date even with a 1 Year contract.
Our Price: £469.66
Inc. VAT: £563.59
Note: End of Life (EOL) for the Firebox M370 is TBD - you will not be able receive support after this date even with a 3 Year contract.
Our Price: £1,130.23
Inc. VAT: £1,356.28
Note: End of Life (EOL) for the Firebox M400 is 31 Dec 2022 - you will not be able receive support after this date even with a 1 Year contract.
Our Price: Request a Quote
Note: End of Life (EOL) for the Firebox M440 is 01 Nov 2024 - you will not be able receive support after this date even with a 1 Year contract.
Our Price: £1,366.97
Inc. VAT: £1,640.36
Our Price: £2,619.39
Inc. VAT: £3,143.27
Our Price: £6,288.84
Inc. VAT: £7,546.61
Note: End of Life (EOL) for the Firebox M470 is TBD - you will not be able receive support after this date even with a 1 Year contract.
Our Price: £763.67
Inc. VAT: £916.40
Note: End of Life (EOL) for the Firebox M470 is TBD - you will not be able receive support after this date even with a 3 Year contract.
Our Price: £1,844.27
Inc. VAT: £2,213.12
Note: End of Life (EOL) for the Firebox M500 is 31 Dec 2022 - you will not be able receive support after this date even with a 1 Year contract.
Our Price: Request a Quote
Our Price: £6,632.49
Inc. VAT: £7,958.99
Our Price: £15,918.74
Inc. VAT: £19,102.49
Note: End of Life (EOL) for the Firebox M570 is TBD - you will not be able receive support after this date even with a 1 Year contract.
Our Price: £1,187.51
Inc. VAT: £1,425.01
Note: End of Life (EOL) for the Firebox M570 is TBD - you will not be able receive support after this date even with a 3 Year contract.
Our Price: £2,848.50
Inc. VAT: £3,418.20
Note: End of Life (EOL) for the Firebox M670 is TBD - you will not be able receive support after this date even with a 1 Year contract.
Our Price: £1,645.71
Inc. VAT: £1,974.85
Note: End of Life (EOL) for the Firebox M670 is TBD - you will not be able receive support after this date even with a 3 Year contract.
Our Price: £3,952.00
Inc. VAT: £4,742.40
Note: End of Life (EOL) for the Firebox T15 is 01 Mar 2027 - you will not be able receive support after this date even with a 1 Year contract.
Our Price: £84.00
Inc. VAT: £100.80
Note: End of Life (EOL) for the Firebox T15 is 01 Mar 2027 - you will not be able receive support after this date even with a 3 Year contract.
Our Price: £190.92
Inc. VAT: £229.10
Note: End of Life (EOL) for the Firebox T15-W is 01 Mar 2027 - you will not be able receive support after this date even with a 1 Year contract.
Our Price: £99.28
Inc. VAT: £119.14
Note: End of Life (EOL) for the Firebox T15-W is 01 Mar 2027 - you will not be able receive support after this date even with a 3 Year contract.
Our Price: £232.92
Inc. VAT: £279.50
Our Price: £114.55
Inc. VAT: £137.46
Our Price: £267.29
Inc. VAT: £320.75
Our Price: £133.64
Inc. VAT: £160.37
Our Price: £313.11
Inc. VAT: £375.73
Note: End of Life (EOL) for the Firebox T35 is 31 Dec 2025 - you will not be able receive support after this date even with a 1 Year contract.
Our Price: £164.19
Inc. VAT: £197.03
Note: End of Life (EOL) for the Firebox T35 is 31 Dec 2025 - you will not be able receive support after this date even with a 3 Year contract.
Our Price: Request a Quote
Note: End of Life (EOL) for the Firebox T35-W is 31 Dec 2025 - you will not be able receive support after this date even with a 1 Year contract.
Our Price: £198.55
Inc. VAT: £238.26
Note: End of Life (EOL) for the Firebox T35-W is 31 Dec 2025 - you will not be able receive support after this date even with a 3 Year contract.
Our Price: Request a Quote
Note: End of Life (EOL) for the Firebox T55 is 31 Dec 2025 - you will not be able receive support after this date even with a 1 Year contract.
Our Price: £274.92
Inc. VAT: £329.90
Note: End of Life (EOL) for the Firebox T55 is 31 Dec 2025 - you will not be able receive support after this date even with a 3 Year contract.
Our Price: Request a Quote
Note: End of Life (EOL) for the Firebox T55-W is 31 Dec 2025 - you will not be able receive support after this date even with a 1 Year contract.
Our Price: £328.38
Inc. VAT: £394.06
Note: End of Life (EOL) for the Firebox T55-W is 31 Dec 2025 - you will not be able receive support after this date even with a 3 Year contract.
Our Price: Request a Quote
Note: End of Life (EOL) for the Firebox T70 is 31 Dec 2025 - you will not be able receive support after this date even with a 1 Year contract.
Our Price: £339.83
Inc. VAT: £407.80
Note: End of Life (EOL) for the Firebox T70 is 31 Dec 2025 - you will not be able receive support after this date even with a 3 Year contract.
Our Price: Request a Quote
Our Price: £1,309.70
Inc. VAT: £1,571.64
Our Price: £3,138.69
Inc. VAT: £3,766.43
Our Price: £610.94
Inc. VAT: £733.13
Our Price: £1,470.07
Inc. VAT: £1,764.08
Our Price: £263.47
Inc. VAT: £316.16
Our Price: £630.03
Inc. VAT: £756.04
Our Price: £2,611.76
Inc. VAT: £3,134.11
Our Price: £6,265.93
Inc. VAT: £7,519.12